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I'm having an issue with my unit and I need help!

No worries at all – If you cannot find the answer in our Knowledge Base, then please don’t hesitate to reach out to our friendly Customer Services team, Charlotte or Sebastian will be very happy to help you via email!

You can also reach out to us via our Social Media pages (Instagram, Facebook, TikTok, Twitter), or we may even be online for a live chat for immediate support! Do check the bottom right-hand corner of our website for availability.

Does this article need improvement? Last updated on 16th April 2026

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